Privacy & your information
Updated October 8, 2026
Information you share
We collect the name, email, phone number, delivery address, event date, design details, and order information you provide. Customer sign-in uses a one-time email code. We store an expiring code hash and secure session, then link orders matching the verified email to your account.
Artwork and proposals
Commercial RFQ files, artwork, rendering previews, contracts and approval responses are stored privately for the project. Private proposal links grant access to anyone holding the link; share them only with authorized reviewers. We keep the approved revision, acceptance name and time with the order. For quote follow-up, we record the first and latest viewing times and a count of viewing sessions for each private proposal revision, and notify our team when a quote is sent or first viewed. Signed-in admin previews are excluded; shared links do not identify the reader. These proposal activity records do not store IP addresses. Public case studies are published separately with permission.
Orders and payments
We use your information to handle quotes, payments, production, delivery, and customer support. Payment details are entered through Stripe. Our store does not store your card number. A purchase is confirmed only after Stripe verifies successful payment.
Saved carts and reminders
If you choose Save & remind me or Reveal offer & remind me, we save your email and cart contents and request one reminder, normally after 24 hours. Our studio may send that same reminder sooner; it does not create an extra email. If you request an offer before adding items, we keep your email and consent linked to this browser’s cart for up to 30 days and schedule the reminder once items are added. Requesting an offer reveals its current terms; it does not verify ownership of the email address. No account is required. We do not identify anonymous visitors by email or enroll reminder requests into promotional campaigns. Reminder links expire after 30 days, let you restore cart items without signing in, and do not reveal account or delivery details. Keep the link private. We cancel pending reminders after payment, an empty cart, or an unsubscribe. We record saved-cart returns and subsequent paid orders to measure recovery. Stop reminders using the link in the email.
Emails and offers
Order confirmations and payment receipts relate to your purchase. Sales, discounts, and new-product emails require your separate opt-in. You can unsubscribe using the link in a marketing email or update your preferences in My account. Unsubscribing from offers does not stop essential messages about an order.
Service providers
The website uses its hosting and storage providers to run the store, Stripe to process payments and receipts, and Resend for configured order and marketing emails. Your delivery information is used to fulfill shipments.
Live support chat
When configured, tawk.to connects automatically when you visit public storefront pages, regardless of how you reached the site or your optional analytics choice. This enables our team to see active visitors and offer live support. The chat window stays minimized until you open it. tawk.to may process your IP address, page URLs, device information and service cookies, along with messages and contact details you choose to provide. We do not automatically send your account name, email or order details to chat. Please do not send payment-card details or passwords. Embedded chat stops on account, admin, reseller, proposal and payment pages; those pages offer support in a separate chat tab. Product, cart and checkout popups also provide this direct chat option. Live support operates separately from optional website analytics and advertising measurement.
Reviews
Reviews can be submitted from an eligible fulfilled order in My account. The store reviews submissions before publication. Published reviews show your chosen display name, rating, and review text; they do not reveal your email or delivery address.
Sales team and referrals
Invited resellers have separate password-protected accounts and can see the customer name, order details, production progress, and commissions for orders attributed to them. We store password hashes, never readable passwords. A reseller referral link sets a cookie to attribute purchases in the same browser for up to 30 days. Salespeople enter bank and identity details directly with Stripe for commission payouts; the store keeps the connected account reference and payout records.
Cookies and access
Necessary cookies keep your cart and sign-in session working. Admin access uses an expiring secure session. Customer account access uses the sign-in option shown on the website.
Live storefront and cart support
Our own support dashboard receives a random, temporary browser-session reference and the public page path while the page is visible. This works independently of optional analytics. It excludes URL query strings, IP addresses, referral details and contact information and is retained for up to 24 hours. Successful cart changes are recorded from the cart service so staff can assist with shopping problems; the report shows product options, quantities and subtotals for up to 7 days, without names, emails or entered custom-letter wording. Staff tests are labeled separately. These support records are not sent to Google.
Optional visitor analytics
Optional first-party visitor analytics and Google Analytics run only if you allow analytics in Cookie preferences. Anonymous browsing sessions help us measure recent active visits, letter-builder activity, cart additions, approximate state or region, and traffic sources. The store retains this visitor report for up to 90 days; it does not store IP addresses in that report. We use it to understand visits, product views, cart additions, checkout starts, and verified purchases. Our events exclude customer names, email addresses, delivery addresses, custom design wording, and checkout tokens. Private account, proposal, admin, and reseller pages are excluded from browsing analytics. After returning from a successfully paid custom quote, we may send a generic purchase receipt with your selected measurement consent; it excludes the private proposal URL, project wording and contact details. If you also allow advertising measurement, Google Ads receives advertising click information and verified purchase events with an order reference, currency, and purchase item value excluding separately charged shipping and tax. Personalized advertising is disabled, and we do not send customer contact details for enhanced conversions. Google may process device, browser, approximate location, and referral information. Reports cover consenting visitors and can be affected by browser blocking. Change or withdraw your choice using Cookie preferences in the footer; necessary cart and account cookies remain available.
Questions and requests
For questions about your information or to request a correction or deletion, contact order@fun3dco.com. We may need to verify the request and retain records required for an ongoing order, accounting, or other obligations.